← All notesCUSTOMER VALUE

Added value is not a slogan. The client has to feel it.

Quality, flexibility and service are useful words internally. Buyers decide based on the consequences they can recognise in their own work.

Robert Andolšek

Start with the customer’s problem

Value only exists relative to something the customer wants to improve, avoid or achieve.

Describe the consequence

Faster, safer, more predictable or easier are meaningful when they connect to a concrete workflow, cost or risk.

More is not always more valuable

Extra features can make a solution harder to understand. Sometimes value comes from removing complexity.

Added value is not what you added to the product. It is what changes for the customer because of it.
Robert Andolšek

Entrepreneur, author and business mentor shaped by practice.

Your situation will be different.

Good. It should be. Tell me what is happening in your business.

Tell me the situation